Technical documentation

Technical documentation is a collection of information describing a product or service. This information is intended to give users all the necessary details to correctly use, maintain or repair a product or service. Elements that may be included in a technical documentation include:

• Introduction and product overview: An introduction that describes the product or service and provides an overview of the content of the documentation.
• Product description: A detailed description of the product or service, including technical specifications and functionality.
• Installation: Instructions for proper installation and configuration of the product.
• Operation and use: Step-by-step instructions on how to use the product, including operating instructions, user interface descriptions, etc.
• Maintenance and care: Tips for regular maintenance and care to ensure optimal performance and longevity.
• Troubleshooting: Instructions on how to identify and fix issues or errors that may occur when using the product.
• Safety precautions: Important safety notices and warnings to inform the user about potential hazards and help prevent damage.
• Technical drawings and illustrations: Graphical representations that facilitate understanding, such as technical drawings, diagrams, section views, or images.
• Glossary and list of abbreviations: A list of technical terms and abbreviations to facilitate communication.

KERN UK Ltd. offers you a wide range of services and many years of experience in the field of technical documentation. Our experienced team of technical writers and editors will support you in the creation of high-quality and precise technical documentation. We understand the language of different industries and know how to convey complex technical information in an understandable and user-friendly manner.

In addition, we work with various editorial systems and can integrate these seamlessly into your existing processes and tools. Our goal is to provide you with a flexible and efficient way to collaborate in the creation of technical documentation. For a thorough review and evaluation of your existing technical documentation, we offer you our document check service. We ensure that your documentation conforms to the latest standards, regulations and best practices.

If you wish to legally place your products on the market within the European Economic Area (EEA), we will help you to comply with European directives and standards for CE marking. Our experts will guide you throughout the entire process. They will ensure that your products comply with the applicable safety and quality standards.

We create illustrations and graphics as required to visually accompany your documentation . From technical drawings and 3D visualisations to animated graphics, we offer a wide range of solutions. Our goal is to visually enrich your documentation and present complex information graphically.

KERN UK Ltd. serves various industries including the automotive, medical technology, consumer electronics, electrical engineering, military, naval and aviation sectors. Our expertise in these areas allows us to meet specific requirements and standards. We develop customised solutions that are tailored to the individual needs of your industry.

In addition, we offer interactive workshops for technical documentation to train and strengthen your team. As part of these workshops, we impart knowledge on technical writing, documentation that conforms to standards, content management systems and more. This gives your team the opportunity to expand their capabilities and equips them for optimisation of their own documentation processes.

If you need additional specialists for technical documentation for a short period of time, we offer you a fast and uncomplicated assignment of staff. Our qualified staff will support you in a flexible and reliable manner in your projects and ensure that you can use your resources according to your needs.

Trust in KERN UK Ltd.'s many years of experience and expertise to take your technical documentation to the next level. We offer customised solutions tailored to your specific needs. We accompany you from the conception to the publication of your documentation. With our extensive range of services, we are your reliable partner for successful technical documentation in various industries.

To ensure a clear orientation, we will first define the objectives, target group and content of the technical documentation together. We then create a detailed plan that defines the content, schedule, resources and responsibilities.

We collect all relevant information about products or services from experts, engineers and other sources. We put this collected information into a clear and logical structure in order to ensure a smooth transmission of information.

The next step is the actual creation of the technical documentation. Here we write the texts and add illustrations, diagrams or graphics if necessary.

In order to ensure the highest quality and accuracy, the documentation produced undergoes revision and review by our experts. Only after this careful review will the technical documentation be released and published.

Because products and services can change over time, documentation needs to be regularly updated and maintained. In doing so, we introduce changes to products or services and keep the information up to date.

Through our structured approach and careful implementation, you can be confident that your technical documentation meets the highest standards and provides your customers with a superior user experience. Trust in the expertise of KERN UK Ltd. for professional and efficient creation of your technical documentation.

Good technical documentation is characterised by a number of quality features that make it valuable to the user, the company and other stakeholders. We always focus on the following important properties, which good technical documentation should have:

1. Clarity and comprehensibility: Good technical documentation is easy to understand, even for people without in-depth technical knowledge. We translate complex information into clear and concise language to avoid misunderstandings.
2. Completeness: The documentation should contain all the relevant information that the user needs to understand, use, maintain or repair the product correctly. Here we leave out no important details!
3. Structure and clarity: The documentation should have well-structured and clear formatting. We create a clear outline, section headings and numbering. These make it easier for users to find their way around and quickly access the information they need.
4. User orientation: A good technical documentation is geared to the needs of the target group. We present the information in such a way that it takes into account the specific requirements and questions of users.
5. Graphical illustrations: We supplement the information with suitable graphical representations. Illustrations, diagrams, or section views complement the text and help users to understand complex issues.
6. Consistency: We ensure the consistency of terminology, formatting and spelling of technical documentation. This avoids misunderstandings and makes it easier for the user to find his way around the documentation.
7. Safety information and warnings: To prevent accidents or damage, we ensure that important safety information and warnings are easily recognisable and understandable.
8. Practical applicability: We always extend our technical documentation with concrete instructions and solutions for practical tasks. This allows the user to use the product effectively and solve problems independently.
9. Up-to-dateness: We rely on a regular review and updating of the technical documentation. This ensures that it meets the latest product changes or additions.
10. Suitability for the target group: The documentation is intended to address different target groups, such as users, technicians, maintenance personnel or technical experts. We prepare the information in such a way that it is relevant for the respective users.

Well-designed technical documentation is extremely important. It significantly improves the user-friendliness of a product, increases customer satisfaction and reduces support enquiries and liability risks.

In the technical documentation, various essential documents are created in order to provide users with comprehensive information about products:

• Operating instructions: These provide comprehensive instructions for using and handling products, including safety-related notes and troubleshooting tips to ensure safe use.
• Assembly instructions: These documents contain detailed descriptions and graphical representations that explain the process of assembling or installing products or devices step by step.
• Maintenance and repair manuals: These are essential for maintenance, and provide detailed instructions for regular servicing as well as solutions to common problems and faults.
• Product datasheets: These provide an overview of the technical specifications, functions and applications of the products and often serve as the first source of information for technical details.
• Safety precautions: Important documents that provide information on potential risks and instructions to minimise risks during use of the product.
• Training materials: Designed to give users and technicians the knowledge they need to use and maintain products effectively, often in the form of manuals, online tutorials or video tutorials.
• Installation instructions: These provide detailed information on the correct set-up and initial commissioning of devices and systems to ensure optimal function.
• User guides: Comprehensive instructions covering all aspects of product use, from basic functions to advanced features.
• Service instructions:: These documents are intended for service and support teams and contain specialised information for fault diagnosis and repair.
• Technical specifications and standards: Detailed descriptions of the technical requirements and standards relevant for the development, production and testing of products.

These documents play a central role in ensuring the user-friendliness, security and technical compliance of products and play a key role in ensuring customer satisfaction and compliance with industry standards.